Exelarm Security & Communications — Terms & Conditions

1. Introduction

These Terms & Conditions govern the supply, installation, rental, and monitoring of security, communication, and safety systems by Exelarm Security & Communications to any client. By engaging our services, purchasing, renting, or using our equipment, or accessing the AlarmCircle app or Control Room Webpage, you agree to be bound by these Terms.

2. Our Services

Exelarm supplies, installs, and monitors modular security, communication, and video systems, including but not limited to Nursecall, Evacuation, Free-spin Turnstile, Heavy Crane Load Alert, Kwikpage, Two-way Radio Systems, Talk-through Radio Repeaters, Back to Base Monitoring, iSmart Video Site & Crane Camera, Security/Smoke/Fire, and Tagger (collectively, the “Systems”). Specific inclusions, equipment, and service levels for your site will be set out in your quote, order confirmation, or service agreement.

3. Equipment — Purchase and Rental

  • Where equipment is purchased, ownership passes to the Client only once payment has been received in full.
  • Where equipment is provided on a rental basis, ownership remains with Exelarm at all times. The Client is responsible for the equipment while in their possession and must return it in good working condition, fair wear and tear excepted.
  • Loss, theft, or damage to rented equipment beyond fair wear and tear will be charged to the Client at replacement or repair cost.
  • Systems may be relocated on site or transferred to a new project by the Client only with Exelarm’s knowledge, to ensure continued monitoring accuracy and system integrity.

4. Installation and Site Access

  • The Client must provide safe and timely access to the site for installation, servicing, relocation, and removal of equipment.
  • The Client is responsible for providing suitable power supply (e.g., 240V AC) and site conditions consistent with our installation specifications.
  • Installation timeframes are estimates only and may be affected by site conditions, access restrictions, or circumstances outside our control.

5. Monitoring Services

  • Where Back to Base Monitoring is included, alarms and activations will be monitored by our A1 certified monitoring centre in accordance with our standard monitoring procedures.
  • The Client acknowledges that monitoring and response times may be affected by factors outside our control, including power outages, network conditions, third-party emergency service response times, and site-specific conditions.
  • It is the Client’s responsibility to ensure site personnel are trained in the correct use of the Systems, including evacuation activators, duress devices, and Nursecall stations.

6. Client Responsibilities

The Client agrees to:

  • Use the Systems only for their intended safety, security, and communication purposes;
  • Not tamper with, modify, or disable any equipment without our prior written consent;
  • Promptly report any faults, damage, or malfunction to Exelarm;
  • Ensure that any personal information collected via the Systems (e.g., through Tagger or site cameras) is communicated to affected workers in accordance with applicable privacy laws, including via appropriate site notices; and
  • Maintain any required permissions, consents, or approvals needed to operate the Systems on their site.

7. Fees and Payment

  • Fees for installation, rental, monitoring, and related services will be set out in your quote or service agreement.
  • Invoices are payable within the timeframe specified on the invoice. Late payments may incur interest and/or suspension of monitoring services until payment is received.
  • Prices are subject to change for new orders or contract renewals, with reasonable notice provided to existing clients.

8. Term, Relocation, and Termination

  • Service agreements will specify the applicable term, including options for ongoing, project-based, or rental arrangements.
  • Either party may terminate a service agreement in accordance with the notice period specified in that agreement.
  • Upon termination, the Client must provide reasonable access for the removal of any Exelarm-owned equipment.
  • Exelarm may suspend or terminate services immediately where the Client breaches these Terms, fails to make payment, or where continued operation of the Systems poses a safety risk.

9. Limitation of Liability

  • While Exelarm’s Systems are designed to support site safety, communication, and security, they do not replace the Client’s own Work Health & Safety obligations, procedures, and risk management practices.
  • To the maximum extent permitted by law, Exelarm is not liable for any indirect, incidental, or consequential loss arising from use of the Systems, including loss of business, data, or profits.
  • Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded.
  • Exelarm’s total liability for any claim arising from these Terms or the Systems is limited, at our option, to the resupply of the relevant services or the cost of resupplying them.

10. Warranties

  • Exelarm warrants that equipment supplied will be free from material defects for the period specified in your order confirmation or warranty documentation.
  • This warranty does not cover damage resulting from misuse, unauthorised modification, improper installation by third parties, or site conditions outside our control.

11. Intellectual Property

All software, applications (including AlarmCircle), designs, documentation, and materials provided by Exelarm remain our intellectual property or that of our licensors. The Client is granted a non-exclusive, non-transferable licence to use the AlarmCircle app and Control Room Webpage solely in connection with the Systems installed at their site.

12. Privacy

Personal information collected in connection with the Systems is handled in accordance with our Privacy Policy, available on our website. The Client is responsible for ensuring workers and site personnel are made aware that monitoring, location tagging, and/or video surveillance may be in operation on site.

13. Force Majeure

Exelarm is not liable for any failure or delay in performing its obligations where this results from circumstances beyond our reasonable control, including natural disasters, power or telecommunications failures, industrial action, or government restrictions.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that state.

15. Changes to These Terms

We may update these Terms from time to time. The current version will be available on our website or provided upon request, and continued use of our services following any update constitutes acceptance of the revised Terms.

16. Contact Us

For questions about these Terms & Conditions, please contact us at:

hochaimi@exelarm.com